Ticket workflows and transcripts
Create support profiles, deploy a panel, manage a ticket, and retain the final transcript.
Build a support profile
Section titled “Build a support profile”A profile defines the ticket name, welcome message, staff access, intake questions, and room type. Use separate profiles when teams need different queues or instructions.
Deploy the panel
Section titled “Deploy the panel”- Choose a public channel where members can find the support button.
- Select up to five ticket profiles for the panel.
- Set the panel title, description, and button label.
- Deploy a new message or update the existing Axon panel message.
Handle the ticket lifecycle
Section titled “Handle the ticket lifecycle”Staff can claim or release a ticket, lock member replies, add or remove participants, and close it with a reason. Reopen restores a supported closed ticket; delete removes the Discord room after confirmation.
When transcripts are enabled, Axon records the conversation at close and posts it to the configured transcript channel. Access to transcripts should match the server’s support and retention policy.