Ticket System

Provide professional customer support with Axon’s comprehensive ticket management system.

Key Features

• Thread-Based Tickets: Modern Discord threads for organized conversations
• Ticket Categories: Organize tickets by type (support, appeals, reports, etc.)
• Staff Assignment: Automatically assign tickets to available staff members
• Priority Levels: Set urgency levels for proper ticket handling
• Transcript System: Save complete ticket conversations for records
• Automated Responses: Quick replies and FAQ integration

Ticket Management

• /ticket create - Open a new support ticket
• /ticket close - Close the current ticket
• /ticket claim - Assign ticket to yourself
• /ticket transfer - Move ticket to another staff member
• /ticket priority - Set ticket priority level
• /ticket transcript - Generate conversation transcript

Administrative Features

• /ticket-setup - Configure ticket system settings
• /ticket-category - Manage ticket categories
• /ticket-panel - Create ticket creation panels
• /ticket-stats - View ticket system statistics
• /ticket-staff - Manage support staff roles

Advanced Capabilities

• Smart Routing: Auto-assign tickets based on category and staff availability
• SLA Tracking: Monitor response times and resolution metrics
• Escalation System: Automatically escalate unresolved tickets
• Custom Forms: Collect specific information when tickets are created
• Integration Ready: Connect with external helpdesk systems
• Multi-language: Support tickets in multiple languages

Ticket Categories

• General Support: Basic help and questions
• Technical Issues: Bug reports and technical problems
• Appeals: Punishment appeals and disputes
• Reports: User and content reporting
• Feedback: Suggestions and feature requests
• Billing: Payment and subscription issues

Configuration Options

• Custom ticket categories and descriptions
• Staff role permissions and assignments
• Automatic ticket closing timers
• Response time goals and alerts
• Ticket numbering and naming schemes
• Custom embed designs and branding

Perfect for large communities, gaming servers, and businesses requiring professional support channels.